For bookings made through a Third-Party, refer to the cancellation policy in their terms and conditions for information on refunds. For bookings made through the Owner or if the Third-Party does not explicitly address cancellation, the following cancellation policy applies:
(a) Base policy: 14-day and 30-day cancellation windows
(b) Travelers who cancel 30 days or more before 6:00 PM NZST on the day of check-in are charged no fee.
(c) Travelers who cancel between 30 and 14 days before 6:00 PM NZST on the day of check-in are charged 50% of the booking amount.
(d) Travelers who cancel less than 14 days before 6:00 PM NZST on the day of check-in (including no-shows) are charged 100% of the booking amount.
If for any reason the Property becomes uninhabitable prior to the commencement of the booking, resulting in cancellation, then the Owner will refund to You all monies paid in full. If You booked through a Third-Party then their refund policies will apply. If that Third-Party does not have a refund policy, then the Owner’s shall apply.
If the Property becomes uninhabitable during the rental period, the Owner will cancel the remainder of the booking and refund the rental amount (pro rata for the nights not stayed). If You booked through a Third-Party then their policy will apply.
If You depart early or fail to show up for a booking, You will not be entitled to a refund.
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